Privacy policy

Last updated: May 20, 2026

Riley Wood and Fiber Art operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Riley Wood and Fiber Art is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified.

We may collect or process the following categories of personal information depending on how you interact with the Services and as permitted by law:

  • Contact details (name, address, billing and shipping address, phone number, email)

  • Financial information (payment card details, transaction information, payment confirmations)

  • Account information (username, password, preferences, settings)

  • Transaction information (items viewed, added to cart, purchased, returned, exchanged, or canceled)

  • Communications with us (customer support inquiries and correspondence)

  • Device information (IP address, browser type, network information, identifiers)

  • Usage information (how and when you interact with our Services)

Personal Information Sources

We collect personal information:

  • Directly from you when you place orders, contact us, or use our Services

  • Automatically through cookies and similar technologies

  • From service providers who support our operations

  • From partners or third parties as permitted by law

How We Use Your Personal Information

We use personal information to:

Provide, Tailor, and Improve the Services

Including processing payments, fulfilling orders, arranging shipping, facilitating returns, managing accounts, remembering preferences, enabling reviews, and improving your shopping experience.

Marketing and Advertising

Including sending promotional communications and showing advertisements based on your activity.

Security and Fraud Prevention

Including authentication, detecting suspicious activity, preventing fraud, and securing our Services.

Communicating with You

Including customer support and transactional communications.

Legal Reasons

Including compliance with laws, responding to legal requests, enforcing policies, and protecting our rights.

Legal Basis for Processing (EEA and UK Visitors)

If you are located in the European Economic Area (EEA) or United Kingdom, Riley Wood and Fiber Art processes your personal information on the following legal bases:

Contract performance — to process your orders, arrange shipping, and fulfill purchases you have made.

Legitimate interests — to prevent fraud, secure our Services, and improve your shopping experience, where those interests are not overridden by your rights.

Legal obligation — to comply with applicable laws and regulations.

Consent — where you have given explicit consent, such as for marketing communications. You may withdraw consent at any time by contacting us at jason@rileywoodandfiberart.com.

Riley Wood and Fiber Art is a small sole-operator business and is not required to appoint a Data Protection Officer under applicable law.

Cookies and Similar Technologies

We use cookies and similar technologies for essential site functionality, performance analytics, and marketing purposes. You may manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Services.

How We Disclose Personal Information

We may disclose your personal information:

  • With Shopify and service providers (payment processing, fulfillment, analytics, customer support, shipping)

  • With marketing partners for targeted advertising

  • When you request or consent to sharing

  • With affiliates

  • In connection with business transactions (such as mergers or asset transfers)

  • To comply with legal obligations or protect rights

We do not sell personal information for monetary compensation. However, we may share certain information for targeted advertising purposes as described above.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Shopify may use information across merchants to support enhanced features.

To learn more about Shopify’s privacy practices or exercise rights related to Shopify-processed data, visit:
https://privacy.shopify.com/en

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from minors. If you believe a child has provided personal information, contact us to request deletion.

As of the effective date of this policy, we do not knowingly sell or share personal information of individuals under 16.

Security and Retention of Your Information

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no system is completely secure.

We generally retain order and transaction records for up to seven (7) years for tax and accounting purposes unless a longer retention period is required by law. Marketing data is retained until you unsubscribe or request deletion. Other information is retained only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on where you live, you may have rights to:

  • Access your personal information

  • Request deletion

  • Correct inaccuracies

  • Receive a portable copy

  • Opt out of sale or sharing for targeted advertising

We honor Global Privacy Control signals where legally required.

You may unsubscribe from promotional emails at any time. Transactional emails will still be sent.

If you reside in the UK or EEA, you may also have rights to object to processing or withdraw consent.

We will not discriminate against you for exercising your rights. Identity verification may be required.

Complaints

If you have concerns about our privacy practices, please contact us at jason@rileywoodandfiberart.com. If you are located in the EEA or UK and are not satisfied with our response, you have the right to lodge a complaint with your national data protection authority. A list of EEA data protection authorities can be found at https://edpb.europa.eu/about-edpb/about-edpb/members_en.

International Transfers

We may transfer personal information outside your country. For EEA/UK transfers, we rely on approved mechanisms such as Standard Contractual Clauses unless transferred to countries deemed adequate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated “Last updated” date.

Contact

If you have questions or wish to exercise privacy rights, contact:

Riley Wood and Fiber Art
Email: jason@rileywoodandfiberart.com
Spokane, WA, United States

For purposes of applicable data protection laws, Riley Wood and Fiber Art is the data controller of your personal information.