Refund Policy

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Non-Returnable Items

The following items are NOT eligible for returns or refunds:

Spinning wheel drive bands and drive band material
Special orders, custom, or personalized items
Sale items
Gift cards
Digital products

I'm proud to be making fiber tools for anyone who wants one and I appreciate your business. If there is ever any reason you are not satisfied with the quality and craftsmanship of your carefully crafted tool, do not hesitate to reach out.

Return Eligibility

To be eligible for a return, your item must be:

In the same condition that you received it
Unopened or unused
With tags and in its original packaging
Accompanied by receipt or proof of purchase

How to Start a Return

To start a return, please contact me:

📧 Email: jason@rileywoodandfiberart.com
📞 Phone: (509) 425-5393
⏰ Hours: Monday–Sunday, 6am–7pm PST

If your return is accepted, I'll send you a return shipping label as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Refunds are processed within 2-3 business days of receiving your returned item.

Damages and Issues

Please inspect your order upon delivery and contact me immediately if the item is defective, damaged, or if you receive the wrong item, so that I can evaluate the issue and make it right.

I stand behind the quality of every tool I make. If you receive a damaged or defective item, I'll work with you to resolve it quickly.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

I will notify you once I've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund to your account.